BALINEWSID.COM, DENPASAR – The Traffic Unit of Denpasar City Police has firmly denied allegations that its officers charged a traffic accident victim for police services, following the circulation of a viral social media video claiming otherwise.

The clarification was delivered during a mediation meeting led by Head of the Traffic Unit, AKP Muhammad Bhayangkara, S.I.K., M.H., accompanied by the Head of Public Relations of Denpasar City Police. The meeting involved the victim’s boyfriend, volunteer groups, the individual who first uploaded the video, and other related parties to clarify the facts surrounding the incident.

The traffic accident occurred at approximately 11:20 p.m. local time on Saturday, June 26, 2026, at the Cargo–Angsoka intersection in North Denpasar. The victim was identified as a woman named Prima.

During the mediation, the victim’s boyfriend, Kadek Angga, explained that after the accident, Prima received initial treatment from volunteers from the Namru rescue team. Following the treatment, she was asked to pay for the medical assistance provided by a volunteer.

According to Angga, the victim initially believed the payment was related to the police because the volunteer had informed her that traffic officers would soon arrive to conduct a crime scene investigation. However, after further clarification, it was confirmed that the payment referred solely to the medical services provided by the volunteer team and had no connection with the police.

AKP Muhammad Bhayangkara stressed that the Indonesian National Police never charge victims or parties involved in traffic accidents for any services provided during accident handling.

“The National Police do not request or collect any fees from traffic accident victims or those involved in an accident,” he emphasized.

He also urged volunteer organizations to provide complete and accurate information to the public and the media to prevent misunderstandings that could harm government institutions or other parties.

The individual who uploaded the viral video stated that at around 11:00 p.m., they passed the accident scene and contacted the Denpasar Disaster Management Operations Center (Pusdalops). The witness confirmed that emergency services provided by the Regional Disaster Management Agency (BPBD) were free of charge.

While waiting for the police traffic accident investigation unit to arrive, the victim told the witness that she had been asked to pay money by members of the Namru volunteer team. With the victim’s consent, the statement was recorded and later uploaded to social media.

Representing Senyap Bali Volunteers and the Indonesian Red Cross (PMI), Kadek Edi Suwanjaya explained that volunteers operate solely on humanitarian grounds and are prohibited from performing medical procedures unless they are licensed and qualified healthcare professionals. He added that under PMI procedures, ambulance drivers do not provide medical treatment, which must only be carried out by authorized medical personnel.

Meanwhile, Namru volunteer representative Abu Ahmad stated that his team had never requested payment from accident victims except for certain medical services. However, he acknowledged that the operational permits for the ambulance service and the legal status of the organization overseeing Namru are still being processed.

In response, AKP Muhammad Bhayangkara instructed Namru to temporarily suspend all medical response and traffic accident assistance activities until all operational permits and legal requirements have been completed. He also reminded all volunteer groups not to intervene in traffic accident handling before police officers arrive at the scene, in accordance with existing regulations.

Head of Public Relations of Denpasar City Police, First Inspector I Gede Adi Saputra Jaya, S.H., M.H., said the clarification was intended to ensure the public receives accurate information and to prevent misinformation from spreading.

“We emphasize that police officers handling traffic accidents never ask for or collect any payment from victims. This clarification is intended to ensure the public receives complete and accurate information and is not misled by incomplete content circulating on social media. Anyone who witnesses a traffic accident or requires police assistance is encouraged to contact the National Police’s free emergency Call Center 110,” he said.

Denpasar City Police said the results of the clarification will be disseminated through various media platforms as part of its commitment to transparency and public education regarding the proper procedures for handling traffic accidents.